Refund policy

Effective Date: April 28, 2026

Thank you for shopping with Wesside Snacks. We take pride in the quality of our products and want to ensure you have a clear understanding of our return and refund policies.

1. Final Sale on Food Items and Gift Cards

Due to the perishable nature of our products and for safety and quality assurance reasons, all food items are final sale and are not eligible for return or exchange.

 

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, we’re here to help.

To request a refund or resolution, please submit a request through our contact form within 14 days of receiving your order. Be sure to include:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect items (if applicable)

 

3. Refund Review Process

Once your request is received, we will review the details and may contact you for additional information. If your request is approved, a refund will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

4. Non-Refundable Situations

We may not be able to issue refunds in the following cases:

• Requests submitted after the specified timeframe
• Issues not supported by sufficient documentation (e.g., photos)
• Dissatisfaction based on personal taste or preference

 

5. Contact Us

For any questions or to submit a request, please use the contact form available on our website.